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To create a modern, comprehensive, and effective digital marketing plan for a medium-sized business, several key segments must be covered, along with the implementation of tools for performance tracking and measurement.
Key Segments
1.1. Branding and Identity
🔹 Defining visual identity (logo, colors, typography)
🔹 Clearly formulated mission, vision, and brand values
🔹 Consistency across all communication channels
🔹 A modern, fast, and responsive website (mobile optimization is mandatory)
🔹 SEO optimization (keywords, meta descriptions, technical SEO, link-building)
🔹 A blog section with useful content for the audience
1.3. Content Marketing
🔹 Regular and high-quality blog posts, guides, e-books, and video content
🔹 Infographics, tutorials, case studies
🔹 User-generated content (reviews, testimonials)
1.4. Social Media Marketing (SMM)
🔹 Presence on relevant platforms (Facebook, Instagram, LinkedIn, TikTok, X)
🔹 Customized content for each platform
🔹 Interaction with followers and the community
1.5. Paid Ads & PPC (Google Ads, Facebook Ads, LinkedIn Ads)
🔹 Retargeting campaigns (remarketing)
🔹 Google Ads – Search & Display network
🔹 Facebook & Instagram Ads – precise audience targeting
1.6. Email Marketing & Automation
🔹 Newsletter campaigns with audience segmentation
🔹 Automated workflows (welcome emails, offers, reminders)
🔹 Content personalization and A/B testing
1.7. Local Marketing & Google My Business
🔹 Optimization of the Google My Business profile
🔹 Collecting and responding to reviews
🔹 Local SEO (location-based keywords)
🔹 Collaboration with micro and macro influencers
🔹 Affiliate and partnership programs
1.9. CRM & Customer Support
🔹 Implementation of CRM systems (HubSpot, Zoho, Salesforce)
🔹 Chatbot and AI support (WhatsApp, Messenger bots)
🔹 Tracking customer satisfaction (surveys, NPS)
2. Performance Tracking & Measurement (KPIs – Key Performance Indicators)
📊 SEO Metrics:
✔ Organic traffic
✔ Keyword rankings
✔ Backlink profile
📊 Web & UX Metrics:
✔ Website visits and average session duration
✔ Bounce rate
✔ Conversion rate
📊 SMM Metrics:
✔ Engagement rate (likes, comments, shares)
✔ Number of followers and community growth
✔ Post reach and impressions
📊 Email Metrics:
✔ Open rate
✔ Click-through rate (CTR)
✔ Unsubscribe rate
📊 PPC Metrics:
✔ CTR and CPC (cost-per-click)
✔ ROI (return on investment)
✔ Conversion rate
📊 Customer Satisfaction:
✔ Net Promoter Score (NPS)
✔ Number and quality of reviews
✔ Customer feedback
3. Tools for Implementation & Analytics
📌 Google Analytics – Website traffic analysis
📌 Google Search Console – SEO tracking
📌 SEMrush / Ahrefs / Moz – SEO research
📌 Meta Business Suite – Managing Facebook & Instagram campaigns
📌 Google Ads Manager – PPC analytics
📌 MailChimp / Klaviyo / Brevo – Email marketing
📌 Hootsuite / Buffer – Social media scheduling
📌 CRM systems (HubSpot, Zoho, Salesforce) – Customer and sales tracking
Optimal HR Structure for a Digital Marketing Team
To implement such a comprehensive digital marketing strategy in a medium-sized business, an optimal team structure with clearly defined roles and responsibilities is essential. The structure depends on budget and business scope, but here’s a basic model ensuring efficiency:
1. Marketing Director / Head of Marketing
📌 Responsibilities:
✔ Develops and oversees the overall marketing strategy
✔ Sets KPIs and measures performance
✔ Manages the team and budget
📌 Skills:
✔ Strategic thinking, data analysis, team leadership
✔ Knowledge of digital marketing trends
➡ This role may be a CMO (Chief Marketing Officer) for a larger business or a Marketing Manager in a smaller team.
2. SEO & Web Specialist
📌 Responsibilities:
✔ Website optimization for search engines (SEO)
✔ Technical SEO and local SEO
✔ Competitor and keyword analysis
📌 Skills:
✔ Proficiency in Google Analytics, Google Search Console, Ahrefs, SEMrush
✔ Knowledge of WordPress, HTML, CSS is a plus
➡ Can be outsourced to a freelancer or agency if SEO is not handled in-house.
3. Content Marketing Manager / Copywriter
📌 Responsibilities:
✔ Creating blogs, guides, newsletters, and e-books
✔ Writing SEO-optimized content
✔ Storytelling and brand messaging strategy
📌 Skills:
✔ Writing, research, SEO copywriting
✔ Proficiency in SurferSEO, Grammarly, Google Docs
➡ Can work with freelance writers or AI assistants for content generation.
4. Social Media Manager
📌 Responsibilities:
✔ Managing social media platforms (Facebook, Instagram, LinkedIn, TikTok)
✔ Content creation and scheduling, audience engagement
✔ Performance analysis
📌 Skills:
✔ Knowledge of Hootsuite, Buffer, Meta Business Suite, Canva
✔ Creativity, trend awareness, community engagement
➡ May require support from designers and video editors for larger volumes.
5. PPC (Paid Ads) Specialist
📌 Responsibilities:
✔ Creating and optimizing Google Ads, Facebook Ads, LinkedIn Ads
✔ Retargeting strategies and budget management
✔ ROI analysis and cost optimization
📌 Skills:
✔ Proficiency in Google Ads Manager, Meta Ads Manager, Google Tag Manager
✔ Understanding of A/B testing and analytics
➡ Can be a freelancer or agency if PPC is just one part of the strategy.
6. Email Marketing & CRM Specialist
📌 Responsibilities:
✔ Creating and automating email campaigns
✔ User segmentation and content personalization
✔ Conversion optimization through email flows
📌 Skills:
✔ Proficiency in MailChimp, Klaviyo, Brevo, HubSpot
✔ Understanding of A/B testing and customer journeys
➡ Can be part of the content or PPC team in smaller firms.
7. Graphic Designer & Video Editor
📌 Responsibilities:
✔ Designing visuals for websites, blogs, social media, and ads
✔ Image and video editing, animation creation
✔ Email campaign and presentation design
📌 Skills:
✔ Proficiency in Adobe Suite (Photoshop, Illustrator, Premiere, After Effects)
✔ Collaboration tools like Canva and Figma
➡ Can be a freelancer or agency, depending on workload.
8. Influencer & PR Manager (Optional)
📌 Responsibilities:
✔ Collaborating with influencers and brand ambassadors
✔ PR campaigns and crisis management
✔ Event and promotion organization
📌 Skills:
✔ Knowledge of influencer marketing platforms (Heepsy, Upfluence, AspireIQ)
✔ Public speaking, negotiation skills
➡ Often combined with Social Media Manager in smaller businesses.
9. Data Analyst / BI Specialist (Optional)
📌 Responsibilities:
✔ Tracking all KPIs and analyzing data
✔ Creating campaign performance reports
✔ Budget optimization based on data insights
📌 Skills:
✔ Proficiency in Google Analytics, Looker Studio, Power BI
✔ Knowledge of SQL, Python (for advanced analysis)
➡ This role is valuable if the company is data-driven and heavily invests in marketing.
How to Optimize the Team Based on Budget?
💰 Minimal Team (Limited Budget):
✅ Marketing Manager (handles SEO, PPC, and content)
✅ Social Media Manager (also does basic design)
✅ Freelance Writer & PPC Specialist (as needed)
💼 Medium-Sized Business (Balanced Costs & Efficiency):
✅ Head of Marketing
✅ SEO/Web Specialist
✅ Content Writer
✅ Social Media Manager
✅ PPC Specialist
✅ Freelance Designer & Video Editor
🏢 Large Business (Fully In-House):
✅ All roles above, plus Influencer Manager, BI Analyst, and full-time Designer.