Most Frequently Asked IT Questions and short answers

1. How Can I Speed Up My Computer?

• Use "Disk Cleanup" to free up space.
• Disable unnecessary startup programs.
• Add more RAM if possible.
• Install an SSD instead of an HDD.
• Update drivers and the operating system.

2. What Is the Best Antivirus Program for PC Protection?

• Paid options: Bitdefender, Kaspersky, Norton.
• Free options: Avast, AVG, Windows Defender.
• Important: Regularly update your antivirus and avoid opening suspicious files.

3. How Do I Fix a Blue Screen (BSOD) Issue on Windows?

• Restart your computer and check the error code.
• Update drivers.
• Run "sfc /scannow" in Command Prompt.
• Check RAM using "Windows Memory Diagnostic."

4. How Can I Recover Lost or Deleted Files?

• Use Recuva or EaseUS Data Recovery.
• If files were on a USB or external drive, try "chkdsk X: /f".
• If permanently deleted, use professional recovery tools.

5. What Are the Best Free Word Processing Programs?

• LibreOffice Writer
• Google Docs
• WPS Office
• Zoho Writer

6. How Do I Install an Operating System on a New Computer?

• Create a bootable USB using "Rufus."
• Insert the USB and boot from BIOS.
• Follow the installation instructions for Windows/Linux.

7. What Is an SSD and Is It Better Than an HDD?

• SSD (Solid State Drive) is faster, quieter, and more energy-efficient.
• HDD (Hard Disk Drive) is cheaper and offers more storage capacity.
• SSD improves system performance, while HDD is better for storing large files.

8. How Can I Protect My Privacy Online?

• Use a VPN.
• Regularly clear browser cache and cookies.
• Enable 2FA (Two-Factor Authentication) wherever possible.
• Avoid sharing personal information on unverified websites.

9. How Do I Set Up a Wireless (Wi-Fi) Network at Home?

• Access your router via its IP address (e.g., 192.168.1.1).
• Change the default router password.
• Set security to WPA2/WPA3.
• Use a strong Wi-Fi password.

10. What Are the Most Common Causes of Laptop Overheating and How to Prevent It?

• Dust buildup in fans – clean regularly.
• Worn-out thermal paste – replace if needed.
• Poor ventilation – use a cooling pad.

11. How Do I Remove Malware or Spyware from My Computer?

• Run a scan using Malwarebytes.
• Use Windows Defender Offline Scan.
• Manually remove suspicious programs from the Control Panel.

12. What Is a VPN and How Do I Use It?

• VPN (Virtual Private Network) provides a secure and anonymous internet connection.
• Recommended services: NordVPN, ExpressVPN, ProtonVPN.
• Install the app and connect to the desired server.

13. How Can I Back Up My Data?

• Use an external hard drive.
• Cloud options: Google Drive, OneDrive, Dropbox.
• Create a system backup using the "Backup and Restore" feature in Windows.

14. What Are the Best Video Editing Programs?

• Free: DaVinci Resolve, Shotcut, OpenShot.
• Paid: Adobe Premiere Pro, Final Cut Pro, Sony Vegas.

15. How Do I Fix Slow Internet Speed?

• Restart the router.
• Connect directly via a LAN cable.
• Check if someone is consuming bandwidth (e.g., torrents, streaming).
• Contact your provider if speed is lower than the agreed rate.

16. How Do I Connect My Computer to a TV?

• HDMI cable – the easiest method.
• Wireless – use Chromecast, Miracast, or AirPlay.

17. What Is Cloud Storage and How Do I Use It?

• Cloud storage allows you to save files online.
• Services: Google Drive, Dropbox, OneDrive, iCloud.
• Benefits: Access files from any device, secure backup.

18. How Do I Reset a Forgotten Windows Password?

• Use the "Forgot Password" option on the login screen.
• Boot from a USB drive and reset the password using "chntpw" (for advanced users).

19. What Are the Best Programs for Ransomware Protection?

• Bitdefender Anti-Ransomware
• Malwarebytes Anti-Ransomware
• Acronis Ransomware Protection

20. How Can I Optimize My PC for Gaming?

• Update graphics card drivers.
• Enable "Game Mode" in Windows.
• Disable background processes that consume resources.
• Overclock your GPU if possible, ensuring proper cooling.

These are the most common IT questions and solutions that can help users in Serbia solve technical issues. If you need further assistance, feel free to contact us!

---